1. Acceptance of the Terms:
1.1. By using the website and the services available through it, the Client accepts these General Terms and Conditions (hereinafter: GTC, Hungarian: ÁSZF) as binding upon itself. Acceptance of the GTC does not require a separate signature; actual use of the website — including requesting a quote, making contact, registering or ordering any service — constitutes acknowledgement and acceptance of the content of the GTC.
1.2. These GTC form an integral part of every individual contract, offer, project agreement and service agreement (megbízási szerződés) concluded between the Service Provider and the Client. In the event of any discrepancy between the individual contract and the GTC, the provisions of the individual contract shall prevail; in all other matters the rules of the GTC shall apply.
1.3. The services are not available to users who do not agree with the provisions of the GTC. The Service Provider reserves the right to amend the terms of the GTC unilaterally, subject to prior notice to the Client, with the entry into force of such amendments governed by Section 13.
2. DEFINITIONS:
2.1. In these GTC, the following terms are used with the meanings set out herein. In the event of a conflict, the order of precedence is: text of the individual Contract → Annex 1 (Functional Specification / SOW) → these GTC.
2.2. Contract: the individual service agreement (megbízási szerződés) or contract for work (vállalkozási szerződés) concluded between the Parties, together with all of its annexes and amendments.
2.3. Project: the totality of the AI transformation, automation or software development tasks defined by the Contract and Annex 1 (Statement of Work, “SOW”).
2.4. SOW / Functional Specification: Annex 1, which contains the technical and functional requirements, acceptance criteria, fees and delivery schedule of the Project.
2.5. Certificate of Completion (Hungarian: Teljesítési Igazolás, TIG): a document signed by the Customer certifying acceptance of individual phases or of the entire Project, which triggers the due date of the related payment instalment.
2.6. Predictive Model: a return-on-investment calculation, ROI analysis, efficiency forecast or any other financial or process-efficiency forecast prepared for decision-support purposes.
2.7. Warranty Period: 30 calendar days from the handover of the individual phases or of the entire Project, within which the Service Provider remedies, free of charge, defects deviating from the specification, unless the relevant SOW stipulates a different period.
2.8. Dedicated Specialist / Subcontractor: a natural or legal person acting as an independent legal entity, engaged by the Service Provider for the implementation of the Project, who performs the specific technological development work and whose name is recorded in the SOW.
2.9. AI System / Solution: software, automation, model, integration layer or any combination thereof based on artificial intelligence, developed or implemented by the Service Provider within the framework of the Project.
2.10. Third-Party Platforms: software, AI or infrastructure services operated by external providers and used for the implementation of the Project (e.g. OpenAI, Google, Microsoft, Monday.com, Canva and similar).
2.11. Working Document: an e-mail confirmation, meeting summary or other written communication that records the operational agreements of the Parties without amending the Contract.
2.12. Feedback Deadline: the period of 5 working days from the notice of completion within which the Customer is obliged to raise a written, specific objection referring to the specification. Upon expiry of this deadline, the performance shall be deemed accepted.
2.13. Invoice Dispute Deadline: 5 working days from receipt of the invoice, within which the Customer may raise a written objection. Upon expiry of this deadline, the invoice shall be deemed fulfilled and the fee shall be deemed due.
3. User eligibility, description of services and user conduct:
3.1 Eligibility
The services may be used only by a natural person, legal person or organisation without legal personality who or which: (i) has full capacity to contract; (ii) intends to use the services solely for lawful, business or professional purposes; (iii) provides the Service Provider with true, complete and up-to-date data; and (iv) in the case of a legal person, whose acting representative holds the necessary authorisation. By using the website, the user expressly confirms that these conditions are met and acknowledges that, in the event of a false statement, the consequences arising from the invalidity of the contract shall be borne by the user.
3.2 Description of services
Artificial Systems provides solutions to corporate clients in the following main service areas:
— strategic planning, architecture design and production deployment of artificial intelligence-based systems;
— mapping of corporate business processes, identification of automation potential and introduction of workflow automation solutions;
— AI integration into existing corporate systems (ERP, CRM, databases, APIs);
— development of RAG (Retrieval-Augmented Generation) systems based on large language models (LLMs) and built on corporate data;
— design of AI-based data processing, content generation and decision-support solutions;
— strategic and technology consulting in the fields of AI adoption, digital transformation and process improvement;
— organisation and delivery of corporate AI workshops, training sessions and executive consultations.
The exact subject matter of each project, the course of performance, the deadlines, the consideration and the deliverables to be handed over are in all cases set out in the individual project contract or service agreement. The description of services in the GTC is for information purposes only and does not constitute a specific offer.
3.3 User conduct
The user shall use the website and the services within the framework of the applicable legislation, in particular Act V of 2013 on the Civil Code (Ptk.), Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information, and other applicable Hungarian and European Union legal norms.
In particular, the user is not entitled to:
(i) disrupt, overload or obstruct the normal operation of the website or the related IT systems;
(ii) attempt unauthorised access to the IT systems of the Service Provider or of third parties;
(iii) use the services for unlawful, deceptive, anti-competitive or unethical purposes;
(iv) use, reproduce or distribute the intellectual property of the Service Provider — including trademarks, copyrights and trade secrets — without prior written consent;
(v) infringe the personality rights or property rights of other users, clients or third parties;
(vi) provide false or misleading data to the Service Provider.
In the event of a breach of these provisions, the Service Provider is entitled to restrict or terminate access with immediate effect and without notice, and reserves the right to claim compensation for any damage incurred in connection therewith.
4. SUBCONTRACTORS AND DEDICATED SPECIALISTS
4.1. In certain projects, the Service Provider acts in a coordinating, project management and quality assurance role. The specific development work may be performed by Dedicated Specialist(s).
4.2. The Service Provider warrants that the engaged Dedicated Specialist/Subcontractor accepts the confidentiality and data protection obligations as binding upon itself.
4.3. Non-solicitation.
During the term of the Project and for 24 months following its termination, the Customer shall not be entitled to enter into a direct contractual, service or employment relationship with any Dedicated Specialist or Subcontractor engaged by the Service Provider, or to cooperate with them by circumventing the Service Provider. In the event of a breach of this obligation, the Customer shall pay the Service Provider compensation equal to 250% of the fee paid within the framework of the Project attributable to the Dedicated Specialist concerned.
4.4. Obligation to raise specific objections: When individual phases of the Project are reported as completed, the Customer is entitled to raise only written, specific and reasoned objections (defect notifications) that expressly refer to requirements recorded in the Functional Specification/SOW. Generally worded or subjective change requests, or those going beyond the specification, do not constitute valid objections and do not suspend the running of the Feedback Deadline.
5. PREDICTIVE MODEL AND ROI CALCULATION
5.1. In the course of preparing certain projects, the Service Provider may prepare a return-on-investment calculation, ROI analysis or other business impact analysis (Predictive Model) for the Customer.
5.2. The Predictive Model is a probability-based forecast for information purposes only, based on industry benchmarks, data provided by the Customer and generally accepted business modelling assumptions. It does not constitute financial advice, an auditor's opinion, an investment recommendation or a business guarantee.
5.3. The figures in the Predictive Model reflect the theoretical maximum achievable under optimal adoption. The actual return depends to a large extent on the speed of the Customer's organisational adaptation, the willingness of its end users to be trained, the actual state of its internal processes and other factors beyond the Service Provider's control.
5.4. Failure to achieve the return forecast by the Predictive Model shall not in itself give rise to any claim against the Service Provider if the Project was performed in accordance with the specification, free of defects and on time.
5.5. The accuracy of the Predictive Model can be guaranteed only to the extent that the data provided by the Customer are true and complete.
5.6. Invoice disputes: The Customer is entitled to raise a written objection, accompanied by a detailed justification, against invoices issued by the Service Provider within 5 working days of receipt (Invoice Dispute Deadline). This deadline is a preclusive (forfeiture) deadline: upon its expiry, the invoice shall be deemed finally accepted and acknowledged by the Customer, and the Customer shall not be entitled to withhold payment or to bring any subsequent legal dispute in respect of the invoice amount.
6. OPERATION OF THE AI SYSTEM AND LIABILITY
6.1. Content generated by the implemented AI system is for information purposes only; it does not constitute an expert opinion or legal or financial advice.
6.2. The Customer acknowledges that the operation of artificial intelligence-based systems is based on statistical and probabilistic models, and therefore the outputs of the AI system may require human review. Before making business, financial, legal or other critical decisions, it is the Customer's responsibility to ensure appropriate professional review.
6.3. Provided that functional conformity with the specification has been achieved, the Service Provider accepts no liability for damage arising from any erroneous, misleading or incomplete output of the AI system — including hallucination.
6.4. AI Compliance.
The Service Provider acts with due regard to the legal requirements in force and known at the time the SOW is signed. In the case of large corporate (enterprise) clients, the Service Provider expressly takes into account the applicable international standards and industry compliance requirements (including the relevant provisions of the EU AI Act), and the Parties shall make separate provision for their fulfilment in the SOW. The Service Provider does not guarantee that the developed AI system will automatically comply with all future legislative changes — any subsequent compliance modifications to the system shall in all cases be subject to a separate order and separate fees.
7. Data protection:
7.1. Personal data are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information, and the provisions of other applicable data protection legislation, according to the principles and conditions set out in the separately published Privacy Notice.
7.2. The Service Provider processes the personal data of Clients and users only to the extent necessary for the provision of the service, for specified and lawful purposes, and does not transfer them to third parties — with the exception of the data processors named in the Privacy Notice. The legal basis for processing may be the consent of the data subject, the performance of a contract, compliance with a legal obligation or the legitimate interest of the Service Provider, depending on the relevant processing purpose.
7.3. Data subjects are entitled to the rights granted by the GDPR: the right of access, rectification, erasure, restriction of processing, data portability and objection. Requests relating to the exercise of these rights may be addressed to the contact details indicated on the website. By using the website, the user is deemed to have read the provisions of the Privacy Notice; consent to the processing purposes detailed therein may require an explicit declaration, depending on the nature of the individual processing operations.
8. Intellectual property:
8.1. All content of the website — including but not limited to texts, graphic elements, logos, images, databases, documentation, software, source code, algorithms, methodologies and other digital content — is protected by the copyright and intellectual property rights of the Service Provider, or the Service Provider holds a valid right to use it. Such content is protected under Act LXXVI of 1999 on Copyright and the relevant European Union regulations.
8.2. Any copying, distribution, communication to the public, adaptation, modification or other use of such content, whether for commercial or non-commercial purposes, is permitted only with the prior, express written consent of the Service Provider. In the event of unauthorised use, the Service Provider may assert civil law claims and, if necessary, take legal action to protect its rights.
8.3. All intellectual creations arising in the course of project performance — including in particular, but not limited to: the results of process assessments and business audits, AI implementation proposals and system architecture designs, ROI analyses and return-on-investment models, process optimisation and automation concepts, strategic recommendations arising in the course of business consulting, methodologies, frameworks and evaluation logic conveyed at workshops, training sessions and consultations, as well as any versions of all of the foregoing existing in documented or undocumented form — constitute the exclusive intellectual property of the Service Provider and qualify as trade secrets within the meaning of Act LIV of 2018 on the Protection of Trade Secrets.
8.4. On the basis of the individual project contract, the Client acquires a right of use only in respect of the named deliverables expressly handed over to it, to the extent and on the terms set out therein. This right of use does not extend to the methodologies, analytical logic, calculation models and know-how elements listed above, which, although they may appear in documents, presentations or oral communications received by the Client, remain the exclusive property of the Service Provider as independent intellectual creations.
8.5. The Service Provider has a right of retention in respect of all intellectual creations, deliverables and rights of use arising in the course of Project performance. The Customer acquires the rights of use (licence) in respect of the intellectual creations, or ownership thereof, only after full payment of the contractor/service fees due for the relevant phase or for the entire Project. Until the fees have been paid, the Customer is not entitled to use, copy or internally deploy the developed systems, code or documentation for business purposes.
8.6. The Client expressly acknowledges and agrees that, with respect to the methodologies, implementation logic, ROI models, automation concepts and other know-how elements learned in the course of the performance of the service, it:
(i) may not transfer, disclose, publish or make them accessible to any third party in any form — whether orally, in writing or digitally;
(ii) may not use them for its own internal development, training or consulting purposes — beyond the specific project performance;
(iii) may not make them known to competing service providers.
8.7. In the event of a breach of this obligation, the Service Provider — in addition to other claims available under law — is entitled to demand compensation for the full amount of the damage caused by the infringement, the lost profit and the enrichment resulting from the infringement. The Parties record that a breach of these provisions constitutes a breach of contract of such gravity as to justify termination with immediate effect.
8.8. It is an express and mandatory condition of the physical handover or export to the Customer of source code, configuration files, custom-developed scripts or other Working Documents and working materials created during the Project, or of their migration to the Customer's own server/environment, that the Customer pays in full all fees then due to the Service Provider (including partial invoices and any contractual penalties). The Service Provider is entitled to refuse the handover and deployment of the code and system developments for as long as any financial debt remains outstanding.
9. FORCE MAJEURE
Neither party shall be liable for any failure or delay in the performance of obligations set out in the Contract or the GTC if it is caused by an unforeseeable, unavoidable external cause (force majeure, Hungarian: vis maior) beyond the control of the parties. The parties expressly regard as force majeure events — without limitation — war, natural disasters, strikes, cyberattacks (e.g. ransomware, DDoS attacks), governmental or regulatory restrictions/measures, as well as the global or prolonged outage or unavailability of Third-Party Platforms used in the Project (e.g. OpenAI, Google, Microsoft).
10. Confidential information:
10.1. In the course of negotiating, preparing and performing the service, the parties may become aware of each other's trade secrets, internal data and confidential information. Confidential information means any data, document, knowledge or information — regardless of its form and medium — that the disclosing party expressly designates as confidential or whose confidential nature is clearly justified by the circumstances.
10.2. The following shall in particular be regarded as such: business plans and strategies, financial data, technological solutions, software and source code, algorithms and models, business processes and internal procedures, customer data and partner lists, as well as pricing and contractual terms.
10.3. The parties undertake that they will:
(i) use confidential information only to the extent and within the scope necessary for the fulfilment of the contractual purpose;
(ii) protect it with at least the same care as their own confidential information, but in all cases applying the highest reasonably expected standard of care;
(iii) disclose it only to those of their employees, subcontractors or agents who strictly need it to perform the task and who have undertaken appropriate confidentiality obligations.
10.4. Confidential information may be disclosed to a third party only in compliance with a legal obligation or with the prior, express written consent of the other party. In the event of disclosure pursuant to a legal obligation, the party concerned shall — unless prohibited by law — notify the other party without delay. The confidentiality obligation shall remain in force for a further 5 years after the termination of the contractual relationship for any reason.
11. Disclaimer of warranties:
11.1. The Service Provider makes the website and the services available “as is”. The Service Provider expressly excludes the following warranties:
(i) the uninterrupted, error-free and secure availability of the website;
(ii) the suitability of the services for every business purpose, industry or special user need;
(iii) the specific business results, savings or degree of efficiency gains achievable with the help of the services.
11.2. Artificial intelligence-based systems operate on statistical and probabilistic models. The accuracy, completeness and reliability of the outputs generated by AI systems — including texts, recommendations, analyses and decision-support information — cannot be guaranteed due to technological limitations. The Client is responsible for verifying the outputs of AI systems using its own professional judgement and competence, and for not basing its business decisions solely on AI-generated outputs. The Service Provider expressly excludes its liability for consequences arising from the inappropriate, unverified business use of AI outputs.
11.3. The disclaimers of warranties set out above do not affect rights mandatorily granted by applicable law.
12. Limitation of liability:
12.1. To the fullest extent permitted by applicable law, the Service Provider excludes its liability for any damage arising from the use, suspension or termination of the services, from the inaccuracy or incompleteness of data provided by the Client, from the operation or failure of third-party IT systems, and from force majeure events.
12.2. Should the Service Provider nevertheless be found liable for any damage, the extent of such liability shall in all cases be limited: the amount of compensation shall not exceed the total fee actually paid by the Client for the relevant project or service. Under no circumstances shall the Service Provider be liable for lost profit, loss of expected revenue, reputational damage, loss of data, loss of business opportunity, or any other indirect, incidental, punitive or consequential damage, even if the Service Provider has been informed in advance of the possibility of such damage.
12.3. This limitation of liability shall not apply to damage caused intentionally, gross negligence, personal injury or any other cases in which the exclusion or limitation of liability is not permitted by the applicable legislation.
13. Amendment of the Terms:
13.1. The Service Provider reserves the right to amend the provisions of these GTC unilaterally in view of business, legal or technological changes. The Service Provider shall publish the amendments on the website at least 15 days before their entry into force, clearly indicating the fact and date of the change. If the Client does not raise a written objection during the notice period and continues to use the services after the entry into force, this shall constitute acceptance of the amended GTC.
13.2. If the Client does not agree with the amendments, it is entitled to withdraw from ongoing engagements until the amendments enter into force, in accordance with the terms of the individual contract. In the case of ongoing projects, the terms of the individual contracts concluded before the amendment shall continue to govern until the completion of the project concerned, unless the parties agree otherwise. The current text of the GTC is available on the website at all times; previous versions may be requested from the Service Provider in writing.
14. Governing law:
14.1. These GTC and all contractual relationships between the parties shall be governed by Hungarian law, in particular the provisions of Act V of 2013 on the Civil Code (Ptk.). The application of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention, CISG) is excluded.
14.2. The parties undertake to attempt to settle any disputes primarily through direct negotiation, within a 30-day consultation period. If the consultation does not lead to an agreement, the dispute shall be decided by the Hungarian court having subject-matter and territorial jurisdiction under the general rules, depending on the value of the claim. A different agreement of the parties on arbitration proceedings may be set out in the individual contract.
14.3. Should any provision of these GTC prove to be invalid or unenforceable, this shall not affect the validity of the remaining provisions; the invalid provision shall be replaced, within the limits of the law, by the valid provision that comes closest to the purpose of the original provision.
15. Contact:
15.1. For questions, objections and enquiries relating to these GTC, the services, data processing or the contractual relationship, please contact us using the contact details indicated on the website.
15.2. The Service Provider shall provide a substantive response to written enquiries received within 5 working days. Notices aimed at enforcing a legal claim or relating to a breach of the GTC must be sent exclusively in writing — by e-mail or by registered post; an oral notification shall not be regarded as a valid notice from a legal standpoint.
Artificial Systems | Effective from: 1 February 2026 | Last updated: 30 May 2026